Practice Information:  Appointments

Appointment types

We deliver healthcare via a variety of appointment types.  We offer routine appointments, telephone appointments via messages to your doctor, telephone appointments via the daily medical team, home visits and emergency appointments allocated by the daily medical team.

Routine Appointments

We operate a routine appointment system. You can only routinely book appointments 2 weeks in advance. Most appointments are for 10 minutes. They can be made by either telephoning the surgery, or direct with Reception.  Less busy times are from 10 am onwards.

For routine appointments you will, wherever possible, be offered an appointment with a choice of GP.

Emergency/Urgent Appointments

Our Daily Medical Team  is a 'triage' telephone appointment system managed at King Street from 08:00 am - 11.30 am Mon-Fri.  Your details will be taken by our Medical Team Receptionist and these will then be passed onto the doctor/nurse.  They will call you back as soon as possible; please be available to answer the phone.  Some medical problems can be dealt with via this telephone appointment; patients requiring an urgent medical appointments that day will be given an emergency appointment consultation.

Messages to your doctor

Please try to phone between 09:00 am and 12:00 noon.  If you wish to speak to your doctor or leave a mesage, please ask to speak to his/her secretary.  You will need to leave a contact number and the times that you will be available.  The Doctor will phone you back, but it may not always be the same day. 

Please Note

As a busy practice we handle many thousands of surgery appointments every year. If the surgery seems busy, please bear in mind that NHS doctors have limited time and little or no control over the increasing demand for their services.

Outside of Hours/Emergencies

If you have an urgent medical problem that cannot wait until the next day, please call Devon Doctors on Call via the message on our telephone answering machine.  Note: this will require making two telephone calls.

Alternatively for general advice from a nurse call NHS Direct on 0845 46 47.

However, in the case of a life threatening emergency always call 999.